How can we help?
Questions about your account, a subscription, an import that won't finish, or anything else about FitClips. A person reads and answers every message.
We usually reply within 1–2 business days. Include the email linked to your FitClips account, and the link to the post if an import failed.
Common questions
How do I import a post?
Tap the green + button at the bottom of the home screen and paste the link, or share the post to FitClips straight from Instagram, TikTok or YouTube. Then choose Clip for a workout, Recipe for food, or Save for anything else. In the app, "Import to FitClips" in the help menu shows how to set up sharing.
An import failed. What do I do?
Usually one of these: the account is private, a workout post has photos instead of video, the video is longer than five minutes, or the platform blocked the download for a moment. Tap Retry on the card first; a blocked download often works on the second try. If it keeps failing, email us the link at info@fitclipsapp.com and we'll take a look.
Something landed in the wrong tab.
Open it and tap “Wrong place?” at the top. Pick what the post really is and FitClips redoes it from the original post.
How do subscriptions and billing work?
FitClips subscriptions are billed by the store you subscribed through, not by us. On iPhone, manage or cancel in Settings → your name → Subscriptions; refunds are handled by Apple via reportaproblem.apple.com. On Android, manage or cancel in the Google Play app → Profile → Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions; refunds are handled by Google Play. To restore a subscription on a new device, tap Restore purchases on the plans screen.
How do I delete my account and data?
In the app, go to Profile → Settings → Delete account and type DELETE to confirm. This permanently removes your account, everything you imported and your preferences. You can also email us and we'll process the deletion for you.
I'm a content creator or rights holder. How do I report content?
We respond to copyright notices under the DMCA. See our DMCA / Copyright Policy for what to include, or write to info@fitclipsapp.com.
Which platforms can I import from?
Instagram, TikTok and YouTube. Tell us what you'd like to see next.